The citizen engagement platform is an extension of the Project Monitoring and Evaluation effort of the Eyes and Ears unit. It is a local and homegrown solution to track the status, quality and results in the delivery of all projects and programs funded under our budgeting framework through democratizing access to the information given the obvious limitations of sending our M&E field officers to collect real-time data on over 6,000 projects and the increasing demand from Government to assess the performance of a number of its programs.
The Citizen Engagement Platform provides a clear understanding of Citizen’s perception of project and program implementation so as to determine the extent to which budgetary investments in Kaduna align with the priority needs of our communities. The Citizen Engagement Platform allows us to answer a number of question especially:
“Are we targeting areas of right priority needs in communities like provisioning of healthcare, schools, water, and sanitation, etc. and are these the immediate needs of the communities?”
CItifeed is our Government to Citizens (G2C) platform that provides citizens with information to report on the progress of our project and programs. The platform provides access through 3 approach:
1. Citizen Engagement Website
The Citizen Engagement Website provides citizens and government with feedback from all the 3 platforms of all projects and programs reported by citizens and the expenditure profile of budgetary investments in the state to advance the Open Government Partnership (OGP), model.
>> Access Citizen Engagement Website
1. Citizen Feedback App
The citizen feedback app is a social innovation app deployed on smartphones on the Android and App Store that provides citizens with all projects and programs with a 2KM radius of their location. The CFA guides citizens to the locations of the projects and allows them to submit performance information to our central citizens’ web dashboard.
>> Download Android PlayStore | Download Apple App Store
1. Contact Center/SMS Toll-Free
Our dedicated call center, when completed, is expected to collect performance information through a dedicated call service line handled by 4 call center agents that feed into our engagement website.
The SMS Toll-Free provides an opportunity for citizens to communicate performance information through the SMS platform. The SMS information allows the citizens to inform the situation report/